Refund policy

Return & Refund Policy

Due to the nature of skincare products, we do not accept returns or exchanges once items have been opened or used.

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery at noemaskin@gmail.com with your order number and photos of the issue.

If approved, we will offer a replacement or refund at our discretion.

We do not offer refunds for change of mind.

This policy does not affect your rights under the New Zealand Consumer Guarantees Act.